The scheme operator will maintain a publicly available website which will contain information
about the Scheme, access to standard documentation and will also allow viewers to search for member businesses by
trade sector and/or geographical area, listings will include your business address and contact information.
1.2
The scheme operator will make available upon request a list of member businesses.
1.3
The scheme operator will provide you with a membership certificate for display in your premises.
1.4
The scheme operator will provide you with window and van stickers advertising your
membership of the Scheme.
1.5
The scheme operator will provide you with an electronic version of their logo for use in
your own advertising and promotional material.
1.6
The scheme operator will produce posters and leaflets promoting the Scheme which will be
used for display at events and in public buildings.
1.7
The scheme operator will seek to promote the Scheme at all relevant events and presentations
given and attended by them and in appropriate written and broadcast media.
The following advert was aired in Hampshire, The Isle of wight and West Sussex in September 2007 on Original 106 FM , and is sheduled to be repeated in a longer radio campaign during 2008. Click on the 'Play' button below to hear the advert.
2.
Regular Advice and Assistance
2.1
The scheme operator will provide advice on specific enquiries about trading standards
legislation and will provide updates on changes in the law as appropriate.
2.2
An e-mail address and a telephone contact will be provided for members' queries about
the Scheme or about trading standards/consumer protection legislation in general. Responses will be made
within five working days. Queries will be allocated to a named contact officer who will be able to offer
further advice and assistance on any trading standards related matters, when required this advice can be
confirmed in writing.
2.3
Assistance with staff training will be given as appropriate and where resources permit.
A charge may be made for such training, but this will be agreed in advance.
2.4
The scheme operator will produce a regular Newsletter which
will inform you of recent developments within the Scheme, new legislation and other current regulatory matters.
3.
Mediation
3.1
If necessary the Trading Standards Service will be able
to offer civil advice to both parties.
3.2
If a solution to a customer complaint cannot be found then the
Trading Standards Service may offer to mediate between the two parties.
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