Frequently Asked Questions for Consumers

What's it all about?

The aim of the Buy with Confidence scheme is to help consumers to avoid rip-offs and cowboys by providing a list of reputable local businesses, in a wide range of different trades. Member companies have been independently checked by staff from the local authority Trading Standards Service against the Scheme rules.

Who is running the scheme?

The scheme is run by Trading Standards departments in a number of County and Local Authorities. Please see our Areas We Cover web page to see a fill list of member Authorities and relevant contact details.

How can I be sure that the businesses on the scheme are reliable?

All members are subjected to stringent checks by Trading Standards staff to ensure their trustworthiness and compliance with the law. Levels of consumer complaints against members are also monitored on a regular basis.

Does this mean that I will never have a problem with a business who is a member of the scheme?

No, it is not possible to ensure that nothing will ever go wrong. However, if you have a problem with a member of the scheme they are required to deal with any complaints in a fair and equitable manner. If the complaint cannot be resolved, the Trading Standards Service will attempt to assist in reaching a solution.

Does the scheme guarantee that members will offer the lowest price?

No. Members are not required to offer the lowest price, but they are expected to offer value for money and make all charges clear at the start of a contract and remember, the cheapest quote will not necessarily be the best one.

Does the scheme guarantee the quality of goods or workmanship?

Members of the scheme are committed to providing a quality service to their customers and complying with both the letter and the spirit of the law. We cannot, however, guarantee the quality of their work but would not permit membership to businesses that give rise to regular complaint.

How much does it cost to use the list of members?

There is no charge to consumers for using the scheme.

Can I recommend a business for membership of the scheme?

Yes, if you have had particularly good service from a business we would be pleased to receive your recommendation, please use the feedback form.

What if there is no member of the scheme in the trade I am looking for in my area?

We are working hard to ensure that there are as many members of the scheme in as many areas as possible. If you think there is a gap in the membership, let us know and we will try to recruit in that area.