| 1. |
Introduction |
| 1.1 |
Trading Standards as part of an overall objective to establish the highest standards of trade has
introduced this approved trader scheme (The Scheme). The Scheme is intended to demonstrate the commitment
of your business to dealing fairly and honestly with your customers and the commitment of the Trading
Standards Service to supporting local business. |
| 1.2 |
The terms and conditions of the Scheme define the minimum standards required of members and membership
of the scheme requires businesses to adhere to them. These minimum standards have been designed to ensure
that member businesses are equipped to deliver good customer service, together with the right and proper
personal approach by each and every member of staff.
|
| 1.3 |
The Scheme is concerned with the customer service procedures of a particular business; it does not directly
address wider issues such as the overall quality of the goods or services provided nor the financial standing of
the business. Whilst it may take into account activities which fall within the remit of other regulatory agencies
it does not in any way audit or assure these activities. |
| 1.4 |
The Scheme is regionally co-ordinated and therefore, for the purpose of considering applications and monitoring
membership, the Trading Standards Service reserves the right to share information on individual members and the scheme
as a whole with other Agencies. |
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